Contact
Need help? The fastest route is a support ticket: sign in and open one from your dashboard — it's linked to your account and orders, so we can act on it straight away. Tickets are answered in order of arrival, and you'll get a notification the moment we reply. For anything outside an order — partnerships, bulk buying, or seller questions — use the details below. Please don't send account passwords or recovery codes over email or chat; we never ask for them.
Email: support@mailstock.store
Telegram: @mailstockstorebot
Support hours: 7 days a week. We usually reply within a few hours.
Frequently asked questions
How do I buy an account?
Add balance to your wallet, browse the store, add accounts to your cart, and check out. Payment is taken from your wallet balance and delivery is instant — the login details appear right away under My Emails.
How do I add balance to my wallet?
Go to your wallet and follow the deposit instructions (Binance Pay / crypto). Once your deposit is confirmed by an admin, the balance is credited and you can buy immediately.
Where do I find the accounts I bought?
Open My Emails in your dashboard. Every account you've purchased is listed there with its full credentials and its warranty expiry date. Your order history is under My Orders.
What does the warranty cover and how long does it last?
Warranty length is set per account and shown on the listing before you buy (some categories are shorter than others). If an account stops working within that window, open a claim and we'll replace it. Once the warranty date passes, the account can no longer be claimed.
How do I claim a warranty?
Go to the Warranty page, choose the account, and submit a claim with a short description and any evidence. Our team reviews it and, if valid, delivers a replacement account into your My Emails. Note: each account can be claimed only once — a replacement is a fresh account with its own new warranty.
Are the accounts checked before they're sold?
Yes. Every account is verified by our review team before it's listed — a reviewer signs in and confirms it works. Anything that fails verification is rejected and never reaches the store.
I'm a seller — how do I get paid?
Submit your accounts for review from the seller dashboard. Once an account is approved, the payout is credited to your wallet. You can request a withdrawal any time your balance is above the minimum, and an admin processes the payout.
Do buyers and sellers talk to each other?
No. All trades go through Mail Stock Store — buyers and sellers never share contact details. If you have an issue with an order, open a support ticket and we'll handle it.