Mail Stock Store — Warranty & Replacement Policy

1. Warranty Period

All accounts include a 7-day replacement warranty from the date and time of delivery unless otherwise stated on the product page.

• For new 0–3 days email → 1 day warranty
• For new 4–7 days email → 7 days warranty

**Important:** the warranty is valid only if the account is left as delivered — do NOT change the password or any security options within the first 24 hours after delivery. Changing them voids the warranty.

The warranty expires automatically after the stated period. Once expired, the claim button is disabled and shown as "Expired".

2. Warranty Coverage

You are eligible for a free replacement if:

• The account credentials provided are incorrect.
• The account cannot be accessed immediately after delivery.
• The delivered account does not match the advertised specifications.
• The account has an issue that existed before delivery and was not disclosed.
• We mistakenly deliver the wrong account.

3. Warranty Does NOT Cover

The warranty becomes void if:

• You changed the password within 24 hours of delivery.
• You disabled 2-Step Verification.
• You modified any security settings within 24 hours of delivery.
• You shared the account with another person.
• You logged in from multiple countries within a short period.
• You used VPNs or proxies that triggered security checks.
• You used automation tools, bots, scripts, or bulk email software.
• You sent spam or violated the email provider's policies.
• You deleted important account information.
• You ignored security warnings.
• You requested a replacement after the warranty period expired.
• The issue was caused by your own actions.

4. Replacement Policy

If your claim is approved:

• We will provide an equivalent replacement account.
• Replacement accounts will have specifications equal to or better than the original purchase.
• Refunds are generally not provided if a replacement is available.

5. Verification Process

Our support team will:

• Review the submitted evidence.
• Verify the account status.
• Respond within 24–48 hours.

False claims may result in permanent suspension from our store.

6. Replacement Limit

• Each purchased account is eligible for one replacement only.
• The replacement account does not receive a new warranty period unless explicitly stated.

7. Buyer Responsibilities

The buyer is responsible for:

• Safely storing login credentials.
• (More important) Use Gmail (Mobile) to log in to email.
• Following the setup instructions provided.
• Using the account responsibly.
• Keeping account information confidential.
• Reporting problems immediately.

8. Abuse Prevention

We reserve the right to deny warranty claims if:

• Fraud is suspected.
• Edited screenshots are submitted.
• False information is provided.
• The buyer attempts to exploit the warranty system.
• Multiple suspicious claims are submitted.